I finally got to ride to the new Cedar Grove Transfer point today. I must say, HRT did a wonderful job considering they had a week to complete it. There are however some issues that I noticed that should be addressed.

1- First, the whole transfer path needs to be widened. There were a number of buses who were delayed because they couldn’t get by the bus in front of them.

2- They need to designate the shelters for particular bus routes. Currently, it is very difficult if you are waiting at the entrance end and your bus pulls in and doesn’t stop until the exit end. This is especially difficult for riders who have difficulties walking.

3- There should be info boards between the shelters. They should point the way to the bus that you need (see above). They should also have a route map for every route served at that location.

4- I understand certain buses have 10-15 minute layovers. They should stay in the loop to allow passengers to board. It is very frustrating for people who think that their bus has left without them. Also if route 3, for example, unloads at the exit end, all the passengers looking for #3 will move to that end. Then as they arrive, their bus leaves to go park outside for 15 minutes. They wait and then 15 minutes later, the #3 pulls back in and stops at the entrance end. Now all of these passengers must walk the whol way back to the bus.

5- The 310 needs to be more frequent during peak times. I watched the 310 pull into Cedar Grove and it was so full, there was no more standing room. This is not only uncomfortable but it is dangerous in case of an emergency.

6- The 310 needs to be routed slightly different. It should leave the lot and continue down Monticello until Brambleton, where it should make the turn to go to St. Paul’s. There is nothing on the first block of St. Paul’s and it would make more sense because more people get off on that particular block of Monticello.

7- The 310 needs to use the front and rear doors for unloading AND LOADING. It takes forever to load a whole bus full of people through one door.

8- There are absolutely NO notices alerting passengers of the 310 on its route. I observed a passenger actually pass up the 310 to wait for his number.